Dan Hart - Restaurant Reputation Management
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1
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Chapter 1 Intro
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Reputation Management - Chapter 1
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Next steps:
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Creating Google Alerts
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Creating a Google Business Account
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Chapter 1 Transcript
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2
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Chapter 2 intro:
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Intro to Yelp
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Chapter 2 Transcript
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3
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Chapter intro:
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Managing Yelp
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Next steps:
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Chapter 3 Transcript
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4
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Chapter intro:
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When to Respond
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Next steps:
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Chapter 4 Transcript
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5
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Chapter intro:
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Your Business is a Race Car
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Chapter 5 Transcript
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6
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Chapter intro:
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Review Starter Pack
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Next steps:
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Chapter 6 Transcript
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7
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Chapter intro:
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Responding to Reviews
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Next steps:
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Response for a Complaint About Not Taking "To Go" Orders Over the Phone
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Response to a Complaint About Not Offering Specials and Service
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Response to Complaint About Not Offering Vegan Options
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Response to a Food Complaint - Example 1
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Response to a Complaint About Vegan Food Specials
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Response to a Complaint About Increased Event Prices
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Response to a Food Complaint - Example 2
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Response to a Complaint About Service at a New Location
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Response to a Food Complaint - Example 3
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Response Script Examples
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Chapter 7 Transcript
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8
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Chapter intro:
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Response Template
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Next steps:
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Chapter 8 Transcript
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9
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Chapter intro:
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Other Review Platforms
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Chapter 9 Transcript
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10
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Chapter intro:
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Advanced Techniques
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Chapter 10 Transcript